Effect of Drug Information Service Quality Patient Satisfaction City Pharmacy X Padang

Penulis

  • DELLADARI MAYEFIS UNIVERSITAS ANDALAS ,
  • AUZAL HALIM UNIVERSITAS ANDALAS ,
  • RIDA HALIM UNIVERSITAS ANDALAS ,

Kata Kunci:

Kepuasan pasien, kualitas pelayanan informasi obat, reliability, responsiveness, assurance, empathy, tangible

Abstrak

This study was aimed to analyze the influence of the drug information service quality based on the dimensions of service quality that consists of variables: reliability (reliability), responsiveness (quick response), assurance (security), empathy (empathy) and tangible (real) as well as patient satisfaction. These variables are used to analyze the impact of service quality drug information on patient satisfaction in the Pharmacy X Padang. The sample used in this study was 100 respondents, the sampling technique was determined by purposive sampling. The analytical method used was multiple linear regression method using t-test, F-test with a significance level α = 5%, as well as test-R2, using the SPSS program version 17.0. Results of the study showed the drug information service quality dimensions of reliability, responsiveness, assurance, empathy and tangible together have a significant effect on Pharmacy X Padang’s patient satisfaction by 16.7% (F-test = 3.771, p = 0.004), The most satisfying dimension for patients is the dimension that has the smallest gap, which is emphaty dimension (-0.90).

Referensi

Unduhan

Diterbitkan

2017-09-23

Terbitan

Vol 13 No 2 (2015): JIFI

Bagian

Articles

Lisensi

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